// Incident response
Experienced help to contain, investigate and recover.
We support containment, investigation and recovery, with clear responsibilities and response arrangements agreed for your engagement.
// The problem
The worst time to plan a response is during one.
Clear contacts, access arrangements and decision-making help teams respond under pressure. We help you prepare a response plan and manage the work within the support scope you agree with us.
// What we do
How we help
Contain
We help assess the incident and carry out authorised steps to isolate affected systems and limit further impact.
Investigate
We work out what happened, how far it reached, and what was touched.
Recover
We support recovery planning and remediation of the weaknesses identified in the investigation.
Harden
We turn investigation findings into prioritised hardening work and checks on the agreed fixes.
// Scope
How we help
Containment and triage
Incident investigation
Root-cause analysis
Safe recovery guidance
Post-incident hardening
A clear write-up for stakeholders
// How we work
Find. Fix. Verify.
We investigate the incident, support authorised remediation and check the agreed fixes and recovery steps.
01
Find
We establish what happened, what was affected and what needs action first.
02
Fix
We carry out authorised containment and remediation steps and coordinate the rest with your team.
03
Verify
We verify the agreed changes and document remaining risks and follow-up work.
// Proof
1
intrusion contained in one anonymised client engagement.
// FAQ
Questions, answered.
How fast can you respond?
Review hours, escalation contacts, response targets and authorised actions are set in your engagement. A website enquiry does not activate incident-response coverage.
Can we enquire without a current engagement?
Yes. Contact us to discuss the incident and our availability. We confirm the support we can provide and agree scope and authorisation before work starts. Do not include credentials or sensitive incident data in the enquiry form.
What happens after the incident?
We document the investigation, prioritise hardening and check the agreed fixes. Your team receives the remaining actions and risks so it can plan follow-up work.
Dealing with an incident now?
Email info@sheersafe.com with a brief summary and a contact number. We confirm availability before agreeing work. Please do not send credentials or sensitive incident data.